Chat-System

We improve the communication

The way event organisers and customers communicate with each other is becoming simpler and more professional. We are introducing a modern chat system that makes day-to-day work noticeably easier and at the same time ensures a better experience on both sides.

This change is the result of a lot of feedback from our community. Many have told us that email communication often becomes confusing and important information gets lost. With our new chat system, we are solving these challenges and offering a modern, efficient alternative for everyone involved.

New: Direct chat with your customers

From now on, you'll communicate with your customers using our new chat system instead of email. This change brings significant advantages to your daily work and ensures a better customer experience.

What's changing exactly?
You will still receive an email notification when a new inquiry comes in. The difference: now you click the link in the email and go straight into the chat with the customer. You can reply as usual, but now with added features.

Why this update?
We've listened to our users' feedback: email communication quickly becomes messy, documents get lost, and important details are often overlooked. Our new chat system puts an end to these issues.

Switching is easy
There's nothing to install or configure. Just click the link in your notification email and you're instantly in the chat. Your usual workflow remains the same - just much more efficient.

Discover the benefits of this new communication system and see how much easier customer support can be.

The most important advantages of the new chat system

Centralized Communication
No more searching through various email folders: all messages, documents, and information related to an inquiry are now neatly organized in one place. You'll have a complete overview of each customer request without switching between different email threads.
Seamless Conversation History
The chronological timeline shows you all messages and uploaded documents in the correct order. You'll never miss important details and can always track what has already been discussed - even if the conversation spans several weeks.
Easy File Sharing
Your customers can now upload images, PDFs, and other files directly in the chat. No more cumbersome email attachments, no size limits, and no tedious downloads from multiple emails. All relevant documents are immediately visible and accessible.
More Efficient Communication
The chat format enables quicker, more direct responses. Quick questions can be answered instantly, and long email chains are a thing of the past. This saves time and results in happier customers.
Professional Appearance
With the modern chat platform, you present yourself in a contemporary and professional way. Your customers will experience a user-friendly, intuitive communication channel that meets the standards of successful online platforms.
Clean Inbox
Since communication now takes place via the secure platform, spam risks are significantly reduced. Your email inbox stays clean, letting you focus on your important business emails.

Frequently asked questions about the new chat system

The chat system offers clearer communication, a seamless conversation history and simpler document exchange. All information about an enquiry is collected centrally in one place, which saves time and avoids misunderstandings.

No, you don't need to install anything. The chat system works directly in your browser. Simply click on the link in the notification email and you'll be in the chat straight away.

A user account is not mandatory. You can also read and reply to messages without logging in. However, for a better overview of all your requests and conversations, we recommend creating a user account. Logging in is very easy thanks to the one-time code.

You will continue to receive an e-mail notification for new enquiries. The difference: instead of replying by e-mail, you click on the link and go directly to the chat.

No, replies are only possible via the chat system. Email responses will no longer be processed. You must reply via the chat link in the notification email.

You can upload files directly in the chat - simply by drag & drop or using the upload button. Supported file types are: PDF, ZIP, JPG, JPEG, DOCX, XLSX and XLS. The maximum file size is 20 MB per file, which is sufficient for most documents and images.

No, the chat histories are not deleted. You have access to all messages and documents from a conversation at any time, even if the conversation goes on for weeks or months.

Yes, communication takes place via a secure platform. All messages and documents are protected and only accessible to the parties involved.

Yes, existing email conversations are even displayed in the new chat system so that you have the complete history in one place. However, new enquiries are handled exclusively via the chat system.

Each customer enquiry has its own chat history. With a user account, you get an overview of all your active conversations and can manage them easily.

The chat remains active and you can send further messages at any time. All messages are saved chronologically so that you can continue the conversation at any time.

As long as you have a user account, you can log in and view all your conversations. Without a user account, you should keep the notification emails.

With a user account, you have a better overview of your conversations. Specific search functions may be available depending on the platform update.

Why is the switch from e-mail to chat? //

Do I need to install or set up anything? //

No, you don't need to install anything. The chat system works directly in your browser. Simply click on the link in the notification email and you'll be in the chat straight away.

Do I need a user account? //

How do I find out about new enquiries? //

You will continue to receive an e-mail notification for new enquiries. The difference: instead of replying by e-mail, you click on the link and go directly to the chat.

Can I still reply by e-mail? //

No, replies are only possible via the chat system. Email responses will no longer be processed. You must reply via the chat link in the notification email.

How does the file upload work? //

Will the chat histories be deleted? //

No, the chat histories are not deleted. You have access to all messages and documents from a conversation at any time, even if the conversation goes on for weeks or months.

Is my data secure? //

Yes, communication takes place via a secure platform. All messages and documents are protected and only accessible to the parties involved.

Can I still view old e-mail conversations? //

Yes, existing email conversations are even displayed in the new chat system so that you have the complete history in one place. However, new enquiries are handled exclusively via the chat system.

How do I differentiate between different customer enquiries? //

Each customer enquiry has its own chat history. With a user account, you get an overview of all your active conversations and can manage them easily.

What happens if someone doesn't answer? //

The chat remains active and you can send further messages at any time. All messages are saved chronologically so that you can continue the conversation at any time.

What happens if I lose the chat link? //

As long as you have a user account, you can log in and view all your conversations. Without a user account, you should keep the notification emails.

Is there a search function for old messages? //

With a user account, you have a better overview of your conversations. Specific search functions may be available depending on the platform update.

Do you have any questions about the new chat system? Feel free to contact us - we're happy to support you during the transition to this new way of communication.